Support

For support tasks, we use the TeamViewer program to establish remote access to your PC.

How it works

1. Your contact at CHYMEIA will send you an e-mail with a link to Teamviewer.
2. When you click on the link, you run a temporary program that gives you a 9-digit ID and password (see below example)
3. Give ID and password to your contact at CHYMEIA

 

If you already use TeamViewer in your company, close the program before activating the link in the invitation from CHYMEIA.

When following the link from the invitation, you also explicitly give consent that you allow CHYMEIA remote access to your PC. Please close all applications on your PC not relevant to the support task, before you assign access to CHYMEIA’s supporter.

By using the link in your invitation, you further confirm that you are over 18 years of age and assign access to a PC you own the right to use.
Note that you at any time can stop the remote access by clicking "Close all connections" in TeamViewer program.

TeamViewer is one of the world's leading computer sharing and online collaboration solutions.
It is a very secure solution and you can read more about it on their website (https://www.teamviewer.com/en/). The program is not installed, all you need is an email invitation from one of CHYMEIA's supporters.

 

Contact us

CHYMEIA ApS
Universitetsparken 2
DK-4000 Roskilde
Phone: +45 7240 1622
Email: info@chymeia.com

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